Shipping & Returns

SHIPPING POLICY

We ship all orders Monday to Friday from 9:00 - 5.00pm. All items are delivered by postal or courier service.

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We use Royal Mail for UK deliveries. We will post to the address given by you when you place your order.

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We use a local courier for deliveries in the Portsmouth area. We will post to the address given by you when you place your order.

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Once your order is displayed as 'Dispatched' please remember to allow at least 48hrs for your order to arrive.

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COVID19 Delivery information

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Please be aware that COVID19 has put additional stress on ALL delivery services and companies.

 

This means that we cannot guarantee the delivery times that are stated.


PLEASE NOTE that these delivery times are BEYOND OUR CONTROL. 

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At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days

 

after your order is 'Dispatched' before contacting us. 

 

When your parcel is attempted for delivery and if there is no one at your delivery address to receive it, a card

 

should be left with details on how to organise a re-delivery or collection from your local sorting office/depot.

 

COVID19 now means that most deliveries will be contact free.

 

If the parcel is not collected or redelivery has not been arranged by the customer the parcel will be returned to

 

Cococoast. If the parcel is not not collected and is returned to us, we can resend the parcel if the additional

 

postage cost is covered by yourself.

 

Orders may require a signature upon delivery.

 

Standard delivery

 

*Processing and delivery 3-5 days.

 

Deliveries are made anytime between 8am - 6pm Mon - Sat.

 

This is not an express service. 

 

Orders may require a signature upon delivery.

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Wrong address

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We will not be held responsible for parcels that are delayed, lost or unable to be delivered, due to the incorrect

 

address being given. In these circumstances no refund will be given on missing parcels until the items are

 

returned to us.

 

Note

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We try our hardest to meet all delivery times, but very occasionally there may be delays, especially during

 

busy periods (including sale). There might also be other factors that can cause delays like postal/delivery

 

partner delays, traffic delays, bad weather delays or if our delivery partners are unable to access the delivery

 

address. If you have any other issues, feel free to contact our team. Please note we can't be held liable for any

 

parcels that are lost or stolen as a result of any specific delivery instructions left for the delivery partner. 

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Return & Exchange Policy

We gladly accept returns and exchanges

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Contact us within: 14 days of delivery

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Return items back within: 30 days of delivery

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We don't accept cancellations

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But please contact us if you have any problems with your order.

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The following items can't be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like soaps and bathbombs)

  • Digital downloads

  • Intimate items (for health/hygiene reasons, like earrings)

 

Conditions of return

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Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.